At EasyMeds, we understand that when you order medicines or healthcare products, you want a delivery service that is reliable, discreet and convenient.
We aim to process and dispatch orders promptly while keeping you informed throughout the delivery process.
1. Delivery Areas
We currently provide delivery services within the UK, subject to product availability and any applicable restrictions.
Some medicines or products may have specific delivery requirements or may not be available for delivery to certain locations. If this applies to your order, we will contact you with further information.
2. Processing Your Order
Orders are normally processed once all necessary information, including any required prescription or clinical checks, has been completed.
Orders placed outside our normal working hours, at weekends or on UK public holidays may be processed on the next working day.
For prescription medicines, dispatch may depend on the completion of the appropriate checks and approval by our pharmacy team.
3. Delivery Times
Estimated delivery times will be provided during the ordering process or in your order confirmation.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays or other unforeseen events.
If there is a significant delay with your order, we will do our best to keep you informed.
4. Discreet Packaging
We understand that privacy is important when ordering medicines and healthcare products.
Where appropriate, your order will be packaged securely and discreetly, without unnecessary information about the contents displayed on the outside of the package.
5. Delivery Address
Please make sure your delivery address and contact details are correct before completing your order.
EasyMeds cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to help, although we cannot guarantee that the address can be changed once an order has been dispatched.
6. Missed Deliveries
If nobody is available to receive your order, the courier may leave a delivery notification or make another delivery attempt, depending on the courier’s procedures and the type of product being delivered.
For certain medicines, age-restricted products or products requiring a signature, the courier may be unable to leave the parcel unattended.
7. Prescription Medicines
Prescription medicines are subject to additional safety and legal requirements.
We may need to complete appropriate clinical, prescription or identity checks before an order can be dispatched. These checks may affect the estimated delivery time.
We will not dispatch prescription medicines until the necessary requirements have been satisfied.
8. Delivery Charges
Any applicable delivery charges will be clearly shown before you complete your order.
Where free delivery is available, the relevant eligibility requirements will be displayed at the time of purchase.
9. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact our customer service team.
We may need to contact the delivery provider to investigate the shipment and determine the next appropriate step.
10. Damaged Packages
If your package arrives damaged or appears to have been tampered with, please contact us as soon as possible before using any affected product.
We may ask you to provide photographs or other information to help us investigate the issue.
11. Products That Require Special Handling
Certain medicines or healthcare products may require specific storage or transportation conditions.
Where special delivery arrangements are required, we will take appropriate steps to ensure the product is handled in accordance with the relevant requirements.
12. Contact Us
If you have questions about your delivery, an existing order or our delivery service, please contact:
EasyMeds
Email: info@easymedspharmacy.co.uk