At EasyMeds, your privacy matters to us. We understand that information relating to your health and medicines is particularly personal, so we take our responsibility to protect your information seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have over your personal information.

1. Who We Are

EasyMeds is a UK healthcare and pharmacy service. For the purposes of UK data protection law, EasyMeds is responsible for deciding how and why your personal information is processed.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@easymedspharmacy.co.uk

2. Information We Collect

Depending on how you use our website and services, we may collect:

  • Your name and contact details

  • Delivery and billing information

  • Date of birth and other information needed to confirm your identity

  • Prescription and medication information

  • Relevant health information where this is necessary to provide pharmacy or healthcare services

  • Information you provide when contacting us

  • Payment and transaction information

  • Information about how you use our website, including technical information such as your IP address, browser type and device information

We only ask for information that is reasonably necessary for the service we provide.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders and prescriptions

  • Provide pharmacy and healthcare services

  • Communicate with you about your orders, prescriptions or enquiries

  • Verify your identity where required

  • Arrange delivery of medicines and other products

  • Process payments and prevent fraud

  • Maintain accurate records

  • Meet our legal, regulatory and professional obligations

  • Improve our website, services and customer experience

  • Send marketing communications where you have given us permission or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was collected.

4. Health and Medical Information

Some of the information we process may be considered special category data under UK data protection law, including information relating to your health.

We only process this information where there is a lawful basis to do so and where the additional requirements for processing special category data are met.

We take extra care when handling health and prescription information and limit access to people who need it for legitimate professional or operational purposes.

5. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted organisations that help us provide our services, such as:

  • Healthcare professionals and pharmacy service providers

  • Prescription and clinical service providers

  • Payment providers

  • Delivery and courier partners

  • IT, hosting and website service providers

  • Professional advisers and service providers

  • Regulators, law enforcement agencies or other authorities where we are legally required to do so

Where we use third-party service providers, we expect them to protect your information and only process it for authorised purposes.

6. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to sensitive information is restricted to authorised individuals who need it to perform their role.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep personal information only for as long as we reasonably need it, taking into account the purpose for which it was collected and our legal, regulatory, professional and record-keeping obligations.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website work properly, remember your preferences, understand how visitors use our website and improve our services.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser and, where available, our website’s cookie settings.

9. Marketing Communications

We may occasionally contact you with information about our services, offers or updates where we have a lawful basis to do so.

Where marketing consent is required, we will ask for your permission before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant message or by contacting us.

10. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing

  • Withdraw consent where we rely on consent to process your information

  • Request your information in a portable format where the right to data portability applies

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us at:

info@easymedspharmacy.co.uk

We may need to verify your identity before completing your request.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. If you follow one of these links, the third party will have its own privacy policy and terms.

We are not responsible for how third-party websites collect or use your information, so we recommend reviewing their privacy policies before providing personal information.

12. International Data Transfers

Some of our service providers may process information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.

13. Children’s Privacy

Our services are not generally directed towards children.

Where information relating to a child is required for the provision of healthcare or pharmacy services, we will handle that information in accordance with applicable law and appropriate professional requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or the way we process personal information.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we use your data, please contact:

UK Easy Meds
Email: info@easymedspharmacy.co.uk