At UK Easy Meds, we want you to be happy with the service and products you receive. If there is a problem with your order, please contact us and we will do our best to help.

Because we supply medicines and healthcare products, some items are subject to specific UK legal and safety requirements. This means that certain products cannot be returned once they have been supplied.

1. Medicines and Prescription Products

For safety reasons, medicines and prescription products generally cannot be returned or resold once they have left our pharmacy.

If you believe you have received the wrong medicine, an incorrect quantity, a damaged product or a product with another issue, please contact us as soon as possible.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with applicable UK requirements.

2. Incorrect or Damaged Items

If your order arrives damaged, incomplete or contains an item that you did not order, please contact us promptly.

To help us resolve the issue, we may ask you to provide:

  • Your order number

  • Details of the problem

  • Photographs of the packaging or product, where relevant

Please do not use a product that you believe is damaged, incorrect or unsafe. Contact us first so that we can advise you on the appropriate next steps.

3. Non-Medicine Products

For eligible non-medicine products, you may be able to request a return in accordance with your statutory consumer rights and any applicable EasyMeds returns terms.

Returned products may need to be:

  • Unused and in their original condition

  • In their original packaging

  • Complete with any accessories or documentation supplied with the product

Certain healthcare, hygiene or personal-care products may not be eligible for return once their packaging has been opened, where this is permitted by law.

4. Change of Mind

Your statutory rights may give you a right to cancel certain online purchases within a specified period.

However, exceptions can apply to medicines, healthcare products, personalised items, sealed products that are unsuitable for return for health or hygiene reasons, and other products covered by legal exemptions.

If you wish to cancel an order, please contact us as soon as possible. If your order has already been prepared or dispatched, cancellation may no longer be possible for certain products.

5. Refunds

Where a refund is approved, we will normally refund the payment method used for the original purchase.

Refund processing times may vary depending on your payment provider or bank.

Where appropriate, we may refund the cost of the affected product and any applicable delivery charges in accordance with your statutory rights.

6. Prescription Orders

Prescription orders may be subject to clinical and pharmacy checks before they are supplied.

If a pharmacist or healthcare professional determines that a medicine cannot appropriately be supplied, we will explain the next steps and, where applicable, arrange a refund for any amount paid for the affected item.

7. Products That Cannot Be Returned

For safety, legal or hygiene reasons, certain products may not be eligible for return once supplied or opened.

This may include certain medicines, prescription products, medical products, personalised items and sealed healthcare or hygiene products where the seal has been broken.

Nothing in this policy affects your statutory rights.

8. Your Statutory Rights

This policy does not limit or exclude any rights you have under UK consumer protection law.

If a product is faulty, not as described, not fit for purpose or otherwise fails to meet your statutory rights, please contact us so that we can discuss an appropriate remedy.

9. How to Request a Refund or Return

To request a refund or return, please contact us with:

Order number:
Name:
Reason for your request:
Details of the product concerned:

You can contact us at:

EasyMeds
Email: info@easymedspharmacy.co.uk